Top Tips For Reporting Housing Disrepair This Winter

Winter can bring a host of challenges for tenants, from broken heating systems to leaks caused by harsh weather. Reporting housing disrepair promptly is crucial to ensure repairs are carried out quickly, especially during the colder months when issues can severely impact health and comfort. Here are our top tips for reporting housing disrepair this winter:

1. Identify the Problem Clearly

Before contacting your landlord or letting agent, take time to assess and document the issue. Look for common winter problems like:

• Draughts or broken windows.
• Damp, mould, or condensation.
• Malfunctioning heating systems.
• Roof leaks or blocked gutters causing water ingress.

The more specific you can be about the issue, the easier it will be to communicate.

2. Document the Disrepair

Gather evidence to support your case:

• Take photos or videos showing the damage, particularly focusing on areas where the issue is visible.
• Keep a diary noting when the problem started and how it has progressed.
• Record any impacts the disrepair has on your daily life, such as increased heating costs or health problems.

3. Report the Issue in Writing

Always report disrepair in writing to create a clear record of your complaint. Include:

• A detailed description of the issue.
• The date you first noticed the problem.
• Any urgent health or safety concerns.
• Photos or videos as evidence.

Email is often the best option, as it provides a timestamped record of your communication.

4. Follow Up Regularly

If your landlord or letting agent fails to respond, don’t hesitate to follow up. Politely remind them of their legal duty to carry out repairs in a reasonable timeframe, especially for urgent issues like lack of heating or water.

5. Understand Your Legal Rights

Landlords in the UK are legally required to keep properties safe and habitable. This includes:

• Ensuring working heating and hot water.
• Addressing issues like damp and mould.
• Repairing structural problems.

If your landlord doesn’t act, you may be able to make a formal complaint or pursue legal action.

6. Seek Professional Advice

If your landlord refuses to address the issue or delays repairs, seek advice from a housing solicitor or a tenant advocacy organisation. They can guide you on the next steps, including making a disrepair claim to enforce action and potentially seek compensation.

7. Prepare for the Holidays

Winter issues can become even more problematic over the festive season when many contractors close for Christmas. Report disrepair now to ensure your landlord has time to address it before the holidays.

Don’t Suffer in Silence

Housing disrepair can take a toll on your physical and mental health, particularly during winter. Taking swift action and knowing your rights are the best ways to protect yourself and your family from unnecessary hardship.

If you need legal advice about housing disrepair, contact us today for professional support and guidance.